If you’ve been following our “Good to Great” series, you’ve noticed that have placed a lot of emphasis on operational excellence. Why are we so focused on operations? It’s not that we do not believe that clinical goals are the most important, because they are. It’s just that we find that without an operational focus, companies tend to struggle. Our work with hundreds of clients repeatedly shows that focusing on clinical operations helps your company achieve the most value. While … [Read more...]
Moving Your Rehabilitation Company From Good to Great–Part IV: The Metrics that Matter the Most
July 27, 2010 By Leave a Comment
Move Your Rehabilitation Practice From Good to GREAT: Part III- Soliciting Staff Involvement
July 21, 2010 By Leave a Comment
Engaging your staff as active partners in your business’s success goes hand in hand with driving profitability and operational excellence. We have found that companies who establish a discipline of having their team work together toward defined targets are more financially successful than those practices who operate without staff involvement. So, how do you get your staff engaged in looking at and analyzing operational reports? The best way to do this is to carve out time for a weekly … [Read more...]
Taking Your Rehabilitation Business From Good to Great- Part II: Operational Excellence
July 19, 2010 By Leave a Comment
Having worked with hundreds of physical therapy practices the only way to drive operational excellence from good to truly GREAT can be boiled down to three consistent business characteristics: • Great companies set operational budgets and targets • Great companies share those budgets and targets with their staff • Great companies measure and respond to variants against the targets on a WEEKLY basis. In terms of budgeting, many companies look at top-line budgets, that is a … [Read more...]
Move Your Rehabilitation Business From Good to GREAT- Part I
July 16, 2010 By Leave a Comment
In the rehabilitation industry, the large majority of business owners are therapists. They came into the business to satisfy a need to "help" people and serve as a critical part of the healthcare continuum. As they developed their trade they became good at it and some even ventured into owning their own businesses. In many cases, these therapists were the "best" at their trade with patient referrals and numbers growing quickly. And in some instances, these business owners opened additional … [Read more...]
The “Secret” of Success- What I Learned From Michael Phelps
July 14, 2010 By Leave a Comment
This past weekend I had the opportunity to watch and study one of the greatest athletic performers of the century, Michael Phelps. I was with my son at the North Baltimore Aquatic Club for a summer swim meet where Phelps was competing in the Open Division. This was not a national or world swimming event, just a Middle Atlantic event. Yet, Phelps seemed to use it as a training opportunity and competed in three events. While a normal instinct would have been to join the others acting like the … [Read more...]
Great Clinical Outcomes? Prove It!
July 8, 2010 By Leave a Comment
So you say you have great clinical outcomes in your rehabilitation business. Prove it! Well, most rehab companies cannot prove that they are providing quality care. Did I say “quality”? Well, that is a word that means absolutely nothing, especially to a physician, because EVERY provider is touting to their referring physicians that they provide quality. What we are suggesting is to install a SIMPLE method to measure your clinical outcomes. There are many programs out there, including … [Read more...]
